The National Consumer Helpline (NCH) resolved 7,256 consumer grievances across 27 sectors in July 2025, securing ₹2.72 crore in refunds, according to the Ministry of Consumer Affairs. E-commerce recorded the highest refund-related complaints, with 3,594 cases leading to refunds worth ₹1.34 crore, followed by Travel & Tourism with ₹31 lakh in refunds.
NCH’s digital initiatives have expanded its reach, with call volumes rising from 12,553 in 2015 to over 1.5 lakh in 2024, and complaint registrations surging through WhatsApp. The helpline now partners with 1,131 companies to ensure faster redressal and shares real-time complaint data for quick resolutions. Integrated WhatsApp services and a new feedback mechanism further streamline grievance handling, strengthening consumer protection and promoting fair trade practices nationwide.
