NEW DELHI. In a major step towards inclusive digital governance, the Centre has launched ‘Samadhan Didi’, an Artificial Intelligence (AI)-enabled voice chatbot integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Unveiled by Union Minister of State for Personnel Jitendra Singh, the initiative aims to make the public grievance mechanism more accessible and citizen-friendly. The AI-powered chatbot allows users to lodge complaints through simple voice interactions, eliminating the need for extensive typing or navigating complex government portals.
Designed to bridge language and digital barriers, Samadhan Didi supports all 22 scheduled Indian languages, with several regional dialects set to be added. The chatbot can understand citizens’ concerns, ask follow-up questions, and automatically route complaints to the appropriate department, reducing bureaucratic hurdles. The initiative is expected to particularly benefit rural residents, senior citizens, and semi-literate users by providing a conversational and approachable platform, ensuring that the benefits of digital governance reach even the last mile.
