In a significant step towards enhancing patient care, Ispat General Hospital (IGH) of SAIL, Rourkela Steel Plant (RSP), has launched ‘Prayas’, a dedicated grievance redressal and feedback system. The new feature jointly developed by IGH and C &IT Department, is available in the IGH Care application which is integrated with HMIS of IGH. The initiative aims to streamline the resolution of patient concerns and improve healthcare services.
The ‘Prayas’ feature becomes available upon a patient’s admission to IGH. Through the IGH Care app, patients can access an additional window where they can select their grievance category and provide a detailed description. Once submitted, the grievance is automatically routed to the Head of Medical Services and the relevant Head of Department (HOD) via HMIS and SMS. The concerned HODs and department in-charges are tasked with promptly addressing and resolving the issue facilitating accountability and swift action.
The user friendly system has been jointly developed by IGH and the C&IT department of RSP.
By enabling patients to actively participate in the feedback process, ‘Prayas’ aims to elevate service standards and enhance overall patient satisfaction. The system reiterates IGH’s commitment to providing patient-centric healthcare and continually improving its operations.
