According to data released by the Directorate General of Civil Aviation (DGCA), during October, a total of 475 passenger related complaints were received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2023 has been around 0.38. The major reasons for complaints are flight problems. Airlines have received a total of 475 complaints, out of which 474 (approximately 98.8 per cent) have been addressed,” the data claimed.
This growth represents an annual increase of 26.98 per cent and a noteworthy monthly growth rate of 10.78 per cent.
IndiGo secured a 60.2 per cent market share by flying 755.35 lakh passengers while Air India, carried a total of 118.74 lakhs passengers, with a market share of 9.5 per cent.
“Vistara flew 113.32 lakh passengers, securing a nine per cent market share. AirAsia India recorded 92.06 lakh passengers, making up 7.3 per cent of the total traffic,” the data .
Asaka Air flew 50.91 lakh passengers and claimed a 4.1 per cent market share. SpiceJet transported 68.34 lakh passengers from January to August this year.