4 May 2026; New Delhi – SriLankan Airlines led with two wins in the Airline Award category for South Asia, securing both Best Overall Passenger Experience and Most Improved Airline at the PAX International Readership Awards 2026 held recently in Hamburg, Germany. The awards celebrate the industry’s best and brightest, with winners determined by votes from PAX’s global readership.
The Best Overall Passenger Experience – South Asia award recognises an airline that delivers an exceptional onboard experience to passengers across multiple service areas, including meal service, inflight entertainment and seating. At SriLankan Airlines, this entails meticulous planning at every stage of the passenger journey, supported by collaboration among multiple teams and continuous monitoring and refinement.
Maria Sathasivam, Manager Product Development of SriLankan Airlines, commented on the achievement, stating, “we are incredibly honoured to receive yet another independent endorsement of the service we deliver. Every interaction matters to us, and we are committed to consistently meeting and exceeding passenger expectations, and it is truly rewarding to see these efforts recognised.”
SriLankan Airlines continues to enhance the end-to-end travel experience, from booking through to arrival. Ongoing digital upgrades, including improvements to the airline’s website and app, are designed to deliver a more intuitive and seamless customer experience, supported by AI-driven features and expanded ancillary offerings. At its hub, the Bandaranaike International Airport in Colombo, the airline has also expanded self-check-in and bag drop facilities for added convenience.
Onboard, passengers are welcomed with the signature warmth and hospitality of Sri Lanka, brought to life by the airline’s cabin crew. Complementing this is SriLankan’s acclaimed inflight dining, which combines international flavours with regionally inspired cuisine including a signature Sri Lankan meal option that showcases the island’s rich culinary heritage.
The experience is further enhanced by SriLankan Airlines’ diverse inflight entertainment offering. Available on seatback screens and wireless screening on select aircraft, passengers can access a wide range of on-demand content, from Hollywood blockbusters to regional favourites, along with an extensive selection of music.
SriLankan Airlines connects passengers to 120 destinations across 61 countries, including codeshare partnerships. Its direct services span cities across Europe, Australia, the Middle East, the Indian Subcontinent, Southeast Asia and the Far East. The airline operates an all-Airbus fleet, comprising state-of-the-art A330-200/300 and A320/321 aircraft fleet. For more information and to make bookings, visit www.srilankan.com or follow us on social media.
