The Transport Strategy Centre (TSC), London, which manages the COMET benchmarking group, is conducting the “12th edition of the Online Customer Satisfaction Survey from 22 April, 2025 (Tuesday) to 19 May, 2025 (Monday).
The primary aim of this survey is to know what the Metro commuters think about various aspects of Metro operations, including feedback/suggestions on improving the quality of service.
Commuters who wish to participate in the Survey can visit the DMRC’s official website www.delhimetrorail.com and submit the Survey online by clicking on the given links. The survey forms will be available in both English and Hindi.
Commuters can give their feedback on all the important aspects of Metro functioning such as:
- Availability
- Accessibility
- Ease of Use
- Information Prior of Travel
- Information during Travel
- Reliability
- Customer Care
- Comfort
- Crowding
- Security
- Overall Satisfaction
Members of the COMET group across the world are participating in this survey to find out what their passengers think of the service they provide. The results of the survey will help them to learn best practices which are admired by the commuters and work towards giving customers even better service.
