The Airports Authority of India (AAI) has taken action against the three personnel allegedly responsible for harassing a wheelchair-bound British national at the Goa International Airport, Dabolim. It has been alleged that they extorted Rs 4,000 from the British national. This development comes after the office of the state commissioner for persons with disabilities wrote to AAI asking for an action-taken report by February 13.
Katherine Frances Wolfie, a 62-year-old British national with reduced mobility, was flying from Goa to London Gatwick airport with TUI airlines. She had complained on February 4, through an acquaintance in Goa, following which AAI immediately launched an investigation.
Goa International Airport Director SVT Dhanamjaya Rao said that to avert such incidents in the future, the airlines and Ground Handling Agencies have been “sensitized about Assisting PRM Passengers”.
“Also, the ‘NO TIPS PLEASE’ messages are being prominently displayed in the terminal building for awareness of the passengers,” he added.
