An official from the Ministry of Civil Aviation visited Kolkata Airport today to review passenger facilitation at key touchpoints, including airline counters, queue management and baggage handling. Passengers confirmed receiving timely updates on flight cancellations, with no congestion observed across terminals, and the baggage backlog reported to be almost fully cleared. The review noted strong coordination among AAI, CISF, the airport operator and airline teams, which has helped stabilise operations. Further improvements were advised in call centre responsiveness and faster grievance redressal, particularly for refund-related issues.
The ministry official also reviewed service readiness at Guwahati Airport to ensure smooth facilitation for travellers. All operational zones, including check-in, security and boarding, remained congestion-free, with airport teams proactively assisting passengers and responding swiftly to queries. Normal operations continue to remain stable under constant monitoring.
