NEW DELHI. The Ministry of Civil Aviation has established a 24×7 Passenger Assistance Control Room (PACR) to address passenger grievances and operational issues in real time. The control room brings together officials from the Ministry, the Directorate General of Civil Aviation (DGCA), airlines and the Airports Authority of India (AAI) to ensure coordinated and prompt responses. The PACR continuously monitors flight operations, handles passenger calls and facilitates immediate assistance during disruptions.
The facility became operational on December 10 following recent operational issues faced by IndiGo. It also aims to support passengers during flight delays and disruptions caused by fog and other adverse conditions. The initiative is expected to improve passenger experience and strengthen coordination among aviation stakeholders.
