For the first time, the average disposal time of public grievances by Central Ministries & Departments has reduced to 16 days, as recorded in May 2023.
Union Minister of State (Independent Charge) Science & Technology; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today said after launching the Grievance Redressal Assessment and Index (GRAI) 2022 here today.
Dr Jitendra Singh noted with satisfaction that there has been a decline of almost 50% in the average disposal time for Central Ministries/Departments from 32 days in 2021 to 18 days in 2023.
Progress in May, 2023 alone showed 1,16,734 grievances redressed by Central Ministries/ Departments, with an average disposal time of 16 days per grievance. The number of disposed Public Grievance cases has consistently increased, crossing 1 lakh cases per month multiple times.
