Rail Madad has revolutionized the public grievance redressal system, enabling railway passengers to efficiently voice concerns and receive timely assistance. This digital platform has empowered citizens by ensuring their issues are addressed with urgency and transparency, thereby enhancing overall passenger satisfaction.The Chairman, Shri Satish Kumar Railway Board expressed gratitude for the various innovations introduced under the Special Campaign 4 initiative, which aim to improve passenger experience and promote sustainable practices.
In addition, the Rail Chaupal initiative has emerged as a vital community engagement effort, allowing railway authorities to interact directly with the public. This program fosters open dialogue, ensuring that the voices of passengers and railway users help shape policies and services.
Chairman Satish Kumar emphasized the Railways’ relentless commitment to Swachhata (cleanliness) and eliminating single-use plastic, while also implementing waste-to-wealth practices and mechanized cleaning methods across stations and trains. The meeting also highlighted the digital empowerment of railway pensioners through initiatives under the #DLCcampaign3, ensuring they benefit from technological advancements.
