Zonal Railways have been instructed to decide and notify opening of reservation counters as per local needs and conditions. These reservation counters will open from tomorrow in a phased manner, along with dissemination of information about their respective locations and timings as per the local needs and conditions.

Indian Railways has also allowed booking of Reservation Tickets through the Common Service Centers and Ticketing agents w.e.f tomorrow.

It may be noted that running of Shramik Special trains will continue to be handled by local State Governments as per the existing protocols.

Opening of all these booking facilities once again will mark an important step in the graded restoration of passenger railway services and making the task of ticket booking easy for all prospective travelers from all parts of India in reserved trains.

Zonal railways may adhere to standard social distancing guidelines and observe the hygiene protocols in view of the ongoing COVID-19 pandemic.

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“Indian Railways plans to gradually restart passenger train operations from 12th May, 2020… Thereafter, Indian Railways shall start more special services on new routes,” the Railway Ministry said in a statement.

“It will be mandatory for the passengers to wear face cover and undergo screening at departure and only asymptomatic passengers will be allowed to board the train.”

The vast train network, which had carried more than 20 million passengers daily, was halted in late March as the centre imposed a strict lockdown to stem the spread of coronavirus.

A limited number of services have been operating in recent days to help stranded poor, rural migrant workers who lost their jobs in the lockdown to return to their villages.

Officials said unlike Shramik Specials, in which only 54 passengers were allowed instead of the regular 72, these trains will run on full capacity, but no concession in fare is likely to be allowed.

All passenger train services were suspended due to a lockdown announced on March 25.

After the resumption of these 15 services, railways will start more special services on new routes, based on the available coaches after reserving 20,000 coaches for COVID-19 care centres and adequate number of coaches being reserved to enable operation of up to 300 trains everyday as “Shramik Special” for stranded migrants.

Booking for reservation in these trains will start at 4 pm on May 11 and will be available only on the IRCTC website.

These tickets, officials say, would have details of the ‘dos and don’ts’ passengers need to follow — such as arriving at the station at least an hour in advance for screening and other coronavirus protocols, mandatory use of masks and use of the Arogya Setu mobile app.

It will be mandatory for travellers to wear face cover and undergo screening at departure and only asymptomatic passengers will be allowed to board the trains. Officials also said there will be few stoppages during the journey.

After the resumption of these 15 services, railways will start more trains on new routes, based on availability after reserving 20,000 coaches for COVID-19 care centres and an adequate number for running up to 300 Shramik Specials everyday.

Ticket booking counters at railway stations will remain closed and no counter tickets (including platform tickets) will be issued, it said.

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India’s largest firm Reliance Industries has initiated work-from-home for its staff while keeping open consumer-facing businesses of hospital, retail stores and telecom with a minimum workforce amid increasing number of Covid-19 cases in the country. Chairman and Managing Director Mukesh Ambani will hold a meeting almost every third day to take stock of the impact of novel coronavirus outbreak.

As a precautionary measure to Covid-19, Indian Railways has canceled 84 of its low occupancy trains with scheduled journey commencing dates from 20.03.20 to 31.03.30, according to a statement.

Meanwhile ICMR Chief Dr Raman Gangakhedkar told that there is “no evidence that the virus is heat sensitive”, adding that temperatures are soaring in southern regions yet infections are still spreading. It is important that people don’t become complacent during summers and take care of proper hygiene.

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Restriction of only 2 Tatkal tickets per user from 1000 hours to 1200 hours. Introduction of Random Security Question for Tatkal ticket bookings. Restriction of only one tatkal ticket per day per train to retail service providers (agents). Restriction of creation of only one IRCTC User ID on a given mobile number and email ID.

A limit of booking 6 Railway tickets by an individual user in a month has been set. This has been enhanced to 12 Railway tickets per month, if users have linked their IRCTC user ID with their Aadhaar number, and at least one of the passengers in the passenger list is verifiable through Aadhaar.

Restriction of only one booking in one user login session except for return/onward journey between 0800 and 1200 hours.

Dynamic CAPTCHA introduced at three places- registration, login and booking page to check fraudulent booking through automation software.

Checks on minimum time required to enter passenger details and display of CAPTCHA at the time of e-ticket booking by users.

Restriction on authorized agents of IRCTC for booking tickets during first fifteen minutes of opening of Advance Reservation Period (ARP) booking and Tatkal booking.

Regular drives are being conducted by RPF against persons/agencies found involved in unauthorized carrying on of business of procuring and supplying of railway tickets. The offenders are booked under section 143 of the Railways Act.

Use of PRABAL query based application for verification of IRCTC IDs to detect the cases of illegal E-ticketing with follow up action.

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