The customer, who maintains an account with SVC Bank’s Mumbai branch, visited the Ahmedabad branch on Friday to make an urgent RTGS transfer. Sensing that he appeared frightened and distressed, the Assistant Branch Manager, Mr. Dipkumar A. Sagar, paused the transaction and spoke to him.

The conversation revealed that the customer had been under pressure from fraudsters for nearly a week. He had been instructed to liquidate his savings and remit the funds. The customer had already redeemed a substantial portion of his mutual fund investments and savings linked to his SVC Bank account. He had also been instructed to withdraw savings of around ₹4 lakh held in another account with a large public sector bank.

Ravinder Singh, Managing Director, SVC Co-operative Bank Ltd., said: “At SVC Bank, we believe in being there for our customers, especially when they need us most. In this instance, the alertness of our Ahmedabad branch team helped us recognise the signs of a digital arrest scam and intervene before a customer’s lifelong savings were lost. This is what being a trusted banking partner means to us.”

The branch team counselled the customer, stopped the transaction and is assisting him in filing a police and cybercrime complaint. The incident highlights the importance of alert banking staff in identifying signs of financial fraud, particularly when vulnerable customers are being pressured into making urgent transactions.

SVC Bank urges customers to remain alert to unsolicited calls or messages from individuals posing as police officers, government officials or other authorities, and to immediately report any suspicious communication to their bank and the cybercrime authorities.

On this occasion, the Bank reflected on its history of service while reaffirming its focus on governance, digital initiatives, and customer experience. Over the years, SVC Bank has expanded its footprint and diversified its offerings to support MSMEs, retail customers, and financial inclusion.

Speaking on the occasion, SVC Bank’s Chairman, Shri. Durgesh Chandavarkar, said, “Our journey into the 120th year reflects the confidence and trust reposed in us by our customers, members, and stakeholders across generations. This long-standing association has shaped our values and guided our approach to cooperative banking. As we honour and reflect on this legacy, we remain firmly focused on strengthening governance, deepening transparency, and responsibly leveraging technology to enhance efficiency and customer experience. Guided by these principles, we are committed to building a resilient, future-ready cooperative bank that continues to support sustainable growth and meet the evolving expectations of our stakeholders.”

SVC Bank launched several digital initiatives to streamline banking and investment processes. The Bank has steadily strengthened its digital footprint over the past few years, launching a range of products to address diverse banking needs.

The Bank continues to align its operations with regulatory best practices while steadily advancing its digital capabilities to deliver efficient, secure, and future-ready banking services. As SVC Bank enters its 120th year, it remains committed to its vision of being a leading co-operative bank that provides a comprehensive banking experience through innovation, quality, and commitment.

As part of the 119th anniversary celebrations, SVC Bank held an event for employees to mark their contribution. The event included activities that encouraged participation among employees. It also featured an Employee Award Distribution Ceremony, where the Bank recognised employees for performance, effort and leadership in FY 2024-25 across bank functions.