Through a single-point integration facilitated by technology provider SequelString AI, DMRC’s ticketing services are now available on various digital touchpoints including travel apps, journey planners, and Telegram bots. This enables both intra-city and inter-city travelers to plan entire journeys—such as combining bus and metro travel—within a single app, simplifying the user experience. For example, a passenger can book a bus ticket via Redbus and purchase the metro ticket from ISBT Kashmere Gate without platform switching, streamlining multi-modal travel.

Dr. Vikas Kumar, MD of DMRC, emphasized that this move aims to make metro travel more convenient by embedding ticketing into the digital routines of users, while ONDC Acting CEO Vibhor Jain highlighted how this open ecosystem broadens access to public services through seamless integration. This collaboration marks a significant step toward building an open digital public infrastructure, integrating physical transit services into everyday digital life and supporting DMRC’s vision of expanding its digital footprint for a more user-friendly urban mobility experience

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Mumbai, February 22, 2024: Uber, India’s leading ridesharing platform, today signed an MoU with Open Network for Digital Commerce (ONDC) to explore an integration with the network to expand the range of mobility offerings on the Uber app. The agreement with ONDC, a private non-profit organization established by the Department for Promotion of Industry and Internal Trade of Government of India, stands to strengthen Uber’s mission of bringing safe, affordable and reliable rides to all Indians.

At an event in Bengaluru, Uber’s global CEO Dara Khosrowshahi spoke with Infosys Chairman, Nandan Nilekani on the subject of ‘Building Population Scale Technology.’ Dara said companies and governments around the world can learn from the scale and ambition of India’s Digital Public Infrastructure. He added that as a technology company, Uber views open source tech stacks with a lot of interest and recognizes the opportunities they bring for everyone.

Speaking on the MoU signing, Prabhjeet Singh, President, Uber India and South Asia, said, “Our vision for Uber in India is to serve the mobility needs of all Indians. This is in line with ONDC’s objective of democratizing digital commerce. We are excited to take our first step through this MoU with ONDC to explore how we can accelerate our ambition to make Uber a platform for every Indian’s daily mobility needs. We are committed to play our part in helping speed up and strengthen India’s digital transformation.”

T Koshy, MD & CEO of ONDC, Said, “As the Open Network is continuously evolving, MTT (Mobility, Transport and Travel) is certainly a critical sector for us. Different players together on the Network foster innovation and newer business models. Today’s MoU is a major step forward, and one we hope will enable a diverse range of mobility solutions to benefit every Indian.”

Over the past 10 years, Uber’s technological innovation has helped revolutionize mobility for millions. The app has reshaped India’s transportation landscape, offering safe, reliable and affordable rides to people across 125 cities across a range of different vehicle types. And we are proud to help more than 900,000 Indians earn a living each month by driving with Uber.

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As an early mover in the ONDC network, the Bank has enabled a platform for buyers which will help
them discover sellers in the ONDC Network as it develops over time.

The Bank has also started onboarding small merchants, who are its current account customers, onto
a partner app registered with ONDC. The app is expected to help small merchants carry out
transactions over ONDC’s electronic network and step up their digital footprint.

B. Madhivanan, Chief Operating Officer, IDFC FIRST Bank, said, “As a technology-first bank and an
early adopter of digital initiatives, we are pleased to be part of a techno-social innovation that will
trigger a dramatic shift in the way buyers and sellers interact online. By leveraging ONDC, we can
enable merchants to mobilize the network effect and unlock value at scale. ONDC is a fully digitally driven model and aligns with the Bank’s digital and social-good ethos.”

Shireesh Joshi, Chief Business Officer, ONDC, said, “IDFC FIRST Bank joining the network is poised to
expand the network on both sides – buyers and sellers. This is a great development, and we look
forward to IDFC FIRST Bank offering more options on the network on both sides. Each participant
brings their unique insights and knowledge to the design they implement, and this diversity of
approach will add richness to user experience on ONDC.”

ONDC, a section 8 company, has been set up to democratize e-commerce and will transition ecommerce from a platform centric model to an open network model, similar to the Unified Payments
Interface (UPI) for payments. A revolutionary network, it is expected to bring inclusivity and
interoperability into supply chains, buyer universes, logistics and technology services. It will put equal
access of the marketplace in the hands of small business owners who can access buyers at
scale and provide best-in-class quality of experiences combining with other participants and
combining with their strengths.

IDFC FIRST Bank has leveraged technology extensively to empower small businesses and
entrepreneurs. The Bank has developed deep specialization in retail lending and capabilities to
leverage the country’s digital ecosystems. Its retail business is diversified over 25 lines of businesses
and across millions of customers. Customers and partners are supported through retail apps and
assisted-digital services.

About IDFC FIRST Bank
IDFC FIRST Bank was formed by the merger of erstwhile IDFC Bank, promoted by renowned
infrastructure financing institution IDFC Ltd. and leading technology NBFC, Capital First. IDFC FIRST
Bank has a balance sheet of Rs. 2,00,565 crore and has provided over 30 million loans in its combined
history and serves customers in over 60,000 villages, cities and towns across the length and breadth
of the country. The bank believes in making customer-first products and was the first universal bank
to offer monthly interest credit on savings accounts, lifetime free credit cards with dynamic and low
APR rates, and many other such interesting products.

The Bank’s vision is to build a world class bank in India, guided by ethics, powered by technology, and
to be a force for social good. Our mission is to touch the lives of millions of Indians in a positive way
by providing them high-quality banking services.

In a short time, the Bank has expanded to 651 branches, 235 asset service centres, 807 ATMs and 602
rural business correspondent centres across the country, a next-generation net and mobile banking
platform and 24/7 Customer Care services and is incrementally growing digitally. IDFC FIRST Bank is
committed to bring high-quality banking at affordable rates to India. The Bank also offers high quality
technology-enabled corporate banking solutions, contemporary cash management solutions, fleet
card and FASTag solutions and wealth management solutions

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