National, 18^th November 2025: Global technology and digital talent solutions provider, NLB Services, has today unveiled its report “Workforce 2.0 Reset – India’s GCCs Go AI-Native”, highlighting in-depth insights on emerging technology reshaping India’s Global Capability Center (GCC) landscape, thereby bringing a paradigm workforce shift. With more than 58% GCCs moving beyond AI pilots, the workforce is projected to reach 3.46 million by 2030, adding 1.3 million new job roles. The report also estimates a significant impact in 2026 itself, indicating an 11% increase in jobs, thereby expanding personnel to 2.4 million in the sector.

In 2025, nearly 70% of GCCs are already investing in Generative AI (GenAI), while over 60% will set up dedicated AI safety and governance teams by 2026. A remarkable 75% aim to embed GenAI in daily operations within the next year. These investments are not only driving efficiency but also reconfiguring roles. For instance, 27% of mid-level and 25% of junior tech roles are being redesigned as AI copilots and automation tools become mainstream.

Sharing his perspective on the report, Mr. Sachin Alug, CEO, NLB Services, said, “India is at a critical intersection in its GCC 4.0 journey, building a unique & unmatched synergy of scale, skill and talent. Today, GCCs are no longer just exploring AI – rather, many have or are moving towards deployment. While AI thrust in this sector was expected, this year has seen a stronger drive for implementation. This cements India’s move from delivery centers to AI-driven enterprises, marking a leap in innovation and governance. All of this has certainly brought new layers to the talent take-off we predicted at the onset of the year. GCC workforce projection by 2030, indicated earlier, is now set to see a 30% surge, adding 1.3 million new jobs.”

As AI becomes mainstream, entirely new roles are emerging across GCCs, including Cybersecurity & AI Governance Architects (29%), Prompt Engineers (26%), GenAI Product Owners (22%), and AI Policy & risk strategists (21%), symbolizing India’s shift from execution to accountability and innovation-led leadership. Simultaneously, legacy roles such as L1 IT Support (75%), Legacy Application Development (74%), Manual QA (72%), and On-Prem Infrastructure Management (67%) are being phased out as GCCs modernize towards AI-native, product-oriented teams.

With AI deployment further maturing, India’s GCC map is undergoing a major geographic shift, with Tier II and III gaining prominence. GCCs are inclining towards these belts to capitalize on the proposition of 10–12% lower attrition rates, 30–50% lower office costs, and 20–35% talent cost advantages compared to Tier-1 metros.

Sharing his thoughts, Mr. Varun Sachdeva, SVP & APAC Head, NLB Services, said, “By 2030, nearly 39% of the GCC workforce will operate from Tier-2 and Tier-3 cities, enabling our shift from metro-focused to a more distributed workforce model. While Tier-1 cities will continue to serve as centers for leadership, governance, and R&D, emerging Tier-2 and Tier-3 hubs such as Coimbatore, Ahmedabad, and Bhubaneswar are rapidly becoming specialized delivery centers. The new synergy across Tier II/III cities will create 0.715 M net new GCC jobs by 2030.”

As GCCs adopt AI at scale, continuous learning and capability development have become organizational imperatives. “While AI is changing the way work is done, it is not replacing people, rather amplifying human judgment and expertise with technology integration. To enable the workforce to adapt to this workforce reset, 80% of GCCs are already funding continuous learning and internal mobility programs, enabling faster, flatter, and more agile decision cycles. The top upskilling models are focused on role-specific reskilling journeys or micro-credentials (18%), corporate academies and focused programs (17%), and embedding AI skills into career frameworks (16%). Moreover, 38% of GCCs are also closing GenAI skill gaps by hiring external talent, while 22% are building in-house academies”, added Mr. Abhilash Raghavan, Chief Business Officer – GCC Vertical, NLB Services.

India’s GCC ecosystem has also reached a defining point — where leadership readiness for AI is now the true differentiator. Hyderabad and Bengaluru lead this shift, with 70% and 69% of GCCs showing strong AI leadership maturity in both vision and budget ownership. These hubs aren’t just adopters but are instead shaping the global playbook for scaling AI. This leadership momentum is mirrored across industries where AI has become central to competitiveness. Telecom & Internet Services (70%) and BFSI & Fintech (69%) lead in strategic clarity, while Software & Consulting (65%) and Media & Gaming (67%) show robust budget commitment. Together, they mark a decisive shift — India’s digital-first enterprises aren’t experimenting with AI anymore; they’re institutionalizing it as a leadership and governance discipline.

“Workforce 2.0 Reset – India’s GCC Go AI-Native” report also signals that AI governance is rapidly institutionalizing across India’s GCCs. 33% have established central AI committees or CoEs, while 29% manage oversight through business units under audit and compliance frameworks. Delhi/NCR (39%) and Bengaluru (37%) lead with centralized governance models, reflecting higher maturity, while Hyderabad (35%) and Mumbai (34%) favor decentralized oversight, signaling a growing push for flexibility and autonomy.

Progressive state policies are accelerating India’s GCC expansion, driven by strong digital infrastructure, talent pipelines, and AI-focused incentives. These frameworks, reinforced by rising STEM talent in non-metro cities, are transforming regional hubs into future-ready innovation corridors. As GCCs move from pilots to full-scale AI-driven operations, the next five years will cement India’s position as the global hub for AI engineering, analytics, and governance excellence — showcasing a model that blends innovation, talent, and responsible growth.

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“In the current scenario, less than half of working-age women- just 42% are part of the global workforce. This means that for every two employed men, only one woman is working. The gap further widens in tech, where women make up less than a third of the workforce, according to The World Bank. The disparity is even starker in leadership, with women holding just 18-19% of executive roles. Gender biases, lack of mentorship, and limited access to professional development continue to hinder women’s career growth, contributing to high attrition rates in tech. However, organizations are increasingly recognizing the need for a diverse workforce and are actively working to bridge the gender gap. Hence, the women’s workforce in the IT sector is expected to grow by 12% by year-end.

While the tech industry is making strides in hiring more women, the push for gender diversity is even more pronounced in Global Capability Centers (GCCs). What was once a slow shift is now gaining unstoppable momentum. For instance, in the next 12 months, 7% of GCCs expect a 50%+ surge in hiring women, while 28% anticipate a 20–50% increase, signalling a strong commitment to inclusion. Bengaluru is at the forefront, with 12% of companies projecting a 50%+ rise in women hires. Looking ahead to CY2030, 61% of GCCs expect a 50%+ increase in hiring women, and 23% foresee 20–50% growth. Delhi/NCR leads the charge, with 77% anticipating a 50%+ rise, followed by Chennai (72%) and Bengaluru (65%), reinforcing long-term diversity strategies. Hence, sustained efforts in hiring, mentorship, and leadership will ensure that diversity isn’t just an initiative but an integral part of the future tech and GCC workforce  in India.”

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In addition to in-depth conversations and networking avenues, the event will also include an AI-powered Job Fair powered by NLB Services. A host of India’s leading technology companies will be part of the job fair, promising over 200+ job opportunities for candidates with expertise in niche technology domains like Artificial Intelligence (AI), Machine Learning (ML), Blockchain, Data Science, and Full Stack Development. Prominent recruiters include brands such as National Payments Corporation of India, Shaadi.Com, Dream11, Quantiphi and many others.

Commenting on the event, Vivek Khemani, member of Governing Council, Tech Entrepreneurs Association of Mumbai (TEAM), and Co-founder, Quantiphi said, “With the ongoing AI revolution significantly influencing the future of both business and society, the Mumbai Tech Week 2025 is expanding its scope this year to feature more attendees, exhibitors, and speakers. As Mumbai solidifies its unique position as a leading innovation and adoption hub for AI, talent acquisition and upskilling remain at the forefront of key business priorities. The event, besides playing the role of a point of convergence for tech and leadership, will also open new doors for skilled technology professionals.

Speaking on the event and emphasizing the importance of talent accessibility in today’s evolving digital landscape Varun Sachdeva, SVP & APAC Head at NLB Services said “In a tech-driven era defined by innovations in AI and other related fields, Mumbai Tech Week 2025 promises the exchange of ideas, inspiration and impact. To meet future business demands, industries must focus on bridging the skill gaps across digital domains. At NLB Services, we are committed to leveraging AI-driven recruitment solutions that connect the right candidates with the right opportunities. The Job Fair at Mumbai Tech Week 2025 Job Fair 2025 reinforces our vision, and we are excited to curate a platform that benefits job seekers and employers alike.”

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