In addition to the upcoming VinFast Dealership and Service Network, this collaboration is aimed to significantly strengthen VinFast’s after-sales service and charging network across the country, ensuring customers have access to convenient maintenance and support services as the company accelerates its growth in the Indian electric vehicle market.

Under this strategic collaboration, myTVS will ensure VinFast Customers receive comprehensive service coverage across India. The association focuses on delivering exceptional service quality through workshops equipped with genuine parts, advanced diagnostic and repair equipment, and highly trained technical personnel.

Commenting on the collaboration, Mr. Pham Sanh Chau, CEO, VinFast Asia, said, “At VinFast, we are unwavering in our commitment to delivering excellence across three fundamental pillars: high-quality vehicles, inclusive pricing, and exceptional after-sales policies. This strategic collaboration with myTVS to expand our comprehensive after-sales service network demonstrates our long-term commitment to the Indian market and our dedication to customer satisfaction. By establishing this robust service infrastructure, we are not only supporting India’s transition to sustainable mobility but also building enduring relationships with our customers through trust, reliability, and exceptional service standards.”

Signing the partnership, Mr Natarajan Srinivasan, CEO, myTVS, said, “We congratulate VinFast as they bring their innovative electric vehicles to India and are delighted to partner with them. We are confident that this unique partnership will enable VinFast to scale growth backed by our technology powered after-sales service platform. This partnership also validates the myTVS business model of building and delivering a high-quality, convenient, transparent and digitally powered after-market service platform to support the ambitions of India’s automobile sector.”

All the above services will be connected through Toll Free No. 1800-571-8888 and email – vfcareindia@vinfastauto.in for customer convenience.

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~ Signs strategic partnership with EV-based logistics company MoEVing 

Bengaluru, 23 September 2024: myTVS, India’s largest digital automotive aftermarket platform, and part of the $3 billion TVS Mobility Group (www.tvsmobility.in), today announced the launch of its pan India ‘Mobility-as-a-Service’ (MaaS) platform for last-mile EV fleet operators. The platform brings in the entire ecosystem partners, including OEMs, to provide an extensive range of services under one umbrella for the entire EV fleet life cycle. From leasing to real-time fleet management, servicing, spare parts management (supported by a digital catalogue of 1.8 lakh SKUs), charging solutions (including portable chargers and myTVS charging stations), telematics, roadside assistance, insurance, and tyre management, the platform ensures seamless operations of the fleet. Additionally, the platform also offers vehicle refurbishment services to extend fleet life and efficiency.

According to the company, myTVS through its ‘Maas’ platform, will become the destination brand for last-mile fleet operators and help them grow faster with their customers. This end-to-end service platform, through its strategic tie-ups with all stakeholders, will offer customised solutions digitally for quick commerce players. As a part of the launch, myTVS has made a strategic partnership with MoEVing, a leading EV-based logistics company in India.

This move will mark a significant milestone in the company’s journey, transitioning from personal mobility to fleet mobility solutions. The quick commerce business in India is a rapidly growing segment that will need to be electrified to meet the sustainability goals of business entities. The ‘MaaS’ platform by myTVS will offer plug-and-play solutions to accelerate the electrification of vehicles at the same time enabling them to deliver superior performance. Additionally, this initiative will support the government’s push towards faster EV adoption and green mobility.

Commenting on the launch, G Srinivasa Raghavan, Managing Director of myTVS said, “The ‘MaaS’ platform is designed to meet the evolving needs of both personal mobility and fleet mobility customers, delivering efficiency and ensuring sustainability. The quick commerce companies are exploring electric vehicle fleets to optimise costs and meet their sustainability goals, and myTVS is well-positioned to lead this transition. We are the only service network with a strong pan India presence with over 1000 outlets to provide seamless service delivery across the nation under one platform for fleet operators. Besides, our extensive service offerings like, 24/7 telematics, Network Operations Centre (NOC) and diagnostic services will ensure maximum vehicle uptime. This will also bring the cost economics into play, providing a win-win solution for both the OEMs and the operators.”

Vikash Mishra, CEO, MoEVing, mentioned, “At MoEVing, we have always believed that building the right ecosystem partnerships is key to accelerating EV adoption in India. The launch of the ‘MaaS’ platform by myTVS addresses a critical need in the market, offering a comprehensive solution that aligns with our mission. By leveraging myTVS’s extensive service network and technology, this collaboration will allow us to provide customers better service while expanding our national footprint.”

A recent report by BCG highlights that the organised last-mile delivery market, particularly in food, grocery and e-commerce, is expected to grow at a CAGR of 15-20% over the next five years. By 2025, EV adoption will increase significantly in organised last-mile delivery fleets, with 20-30% adoption across two-wheelers, three-wheelers and four-wheelers.

Raghavan further added, “With over 1 million customers across India, myTVS is one of the fastest-growing aftermarket service providers in India. We aim to add another 2500 outlets in the next two years and grow our market share to 10-12%.”

The myTVS mobility platform is flexible and allows for integration not only with OEM manufacturers but also with insurance providers, financial service partners, and leasing companies, making it an adaptable solution for all stakeholders in the EV ecosystem. This collaborative approach ensures the platform’s scalability and provides end-to-end support for electric mobility.

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