Designed to bridge language and digital barriers, Samadhan Didi supports all 22 scheduled Indian languages, with several regional dialects set to be added. The chatbot can understand citizens’ concerns, ask follow-up questions, and automatically route complaints to the appropriate department, reducing bureaucratic hurdles. The initiative is expected to particularly benefit rural residents, senior citizens, and semi-literate users by providing a conversational and approachable platform, ensuring that the benefits of digital governance reach even the last mile.

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