Designed to bridge language and digital barriers, Samadhan Didi supports all 22 scheduled Indian languages, with several regional dialects set to be added. The chatbot can understand citizens’ concerns, ask follow-up questions, and automatically route complaints to the appropriate department, reducing bureaucratic hurdles. The initiative is expected to particularly benefit rural residents, senior citizens, and semi-literate users by providing a conversational and approachable platform, ensuring that the benefits of digital governance reach even the last mile.

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Prior to this, he served as Vice President & Head of Airline Marketing and Route Development at Delhi International Airport Ltd, where his efforts were key in establishing Delhi Airport as a major international hub. With extensive experience in route development, operational efficiency, and capacity management, Jitendra is positioned to enhance GMR Group’s growth and global presence in the aviation sector.

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