In a media post, the Ministry informed that a dedicated Passenger Assistance Control Room (PACR) is functioning round the clock to provide real-time support to the passengers. It added that a total of 1 thousand 461 grievances have been addressed during this period through the AirSewa portal, social media platforms and dedicated helpline calls, in coordination with airlines and other concerned stakeholders. Passengers requiring assistance can contact the helpline numbers 011-24604283 and 011-24632987.

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