“Customer satisfaction and after-sales excellence remain our utmost priorities,” said CP Khandelwal, CEO, PSAV Global, HONOR’s official brand partner in India. “Speed means nothing without accuracy. By adopting Uttik.com, we are ensuring that our customers not only receive faster responses but the right answers, in the language they speak. It is not just about automation but about empathy at scale. We know there is more work ahead, and we are committed to fixing what matters most to our users.”

This move comes at a time when conversational AI tools are becoming the go-to for users looking for fast and trustworthy responses. The global AI chatbot market is valued at roughly USD 15.6 billion in 2024 and is projected to nearly triple to USD 46.6 billion by 2029, indicating how consumer behaviour is shifting to instant AI-led solutions for daily tasks.

What is changing in HONOR’s after-sales service
The AI-powered Uttik.com engine is being rolled out across explorehonor.com and other digital touchpoints. It is designed to instantly respond to large volumes of repetitive queries like warranty checks, software updates, repair policies, and troubleshooting, eliminating the need for ticket-based waiting periods that often stretches several days.
Key features include:

• Instant, verified answers: Device specs, service policies, and troubleshooting guidance available within seconds.
• Answer Engine Optimization (AEO): The system learns from manuals, FAQs, and user feedback to generate relevant answers before a ticket is raised.
• Regional language support: Initial rollout includes Hindi, Tamil, and Bengali (beta) to make after-sales more inclusive for Tier 2 and Tier 3 markets.
• Reputation-based content mapping: Feedback from social platforms, forums, and e-commerce sites feeds into the system to help address common pain points proactively.
• Support intelligence dashboard: Real-time query insights allow teams to identify top issues and adjust policies or communication accordingly.

Aligning with a changing user base
Between April 2023 to March 2025, worldwide use of AI tools skyrocketed at triple-quadruple digit rates. Today’s smartphone users expect immediate, accurate answers and preferred language, placing added pressure on brands to meet those expectations.
By integrating Uttik.com, PSAV Global aligns HONOR’s after-sales strategy to evolving digital behavioral factors that enable a one stop approach to service and support, leveraging the speed, contextual application and access of AI capabilities.

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Weighing just 495g and featuring an ultra-slim 7.25mm metal unibody, the original Honor Pad X8a has already established itself as a go-to device for entertainment and productivity. With a large 11-inch 90Hz eye comfort display and a Quad-surround speaker system, it offers a stunning visual and audio experience, now enhanced with the Nadal Kids Edition’s child-friendly features, further cementing its position as a versatile family device.

Commenting on the launch, Mr. CP Khandelwal, CEO, PR Innovations, said “For the first time ever in India, we’re introducing the HONOR Pad X8a Kids Edition – a tablet designed with your little ones in mind! This isn’t just any tablet; it’s a gateway for your kids to explore, learn, and have fun in a completely safe and engaging digital environment. From its eye-comfort-certified display to the durable, kid-friendly design, and the enriching content tailored specifically for children, everything has been thoughtfully put together. Whether it’s for learning or play, the HONOR Pad X8a Kids Edition is here to help your children grow and thrive in the digital age. “ 

Recognizing that users spend extended hours on their tablets for work and studies, the brand has integrated several eye protection features to prioritize their well-being. The Honor Pad X8a is equipped with Ambient Light Care, which mimics natural light patterns to alleviate eye strain, and an E-ink mode, providing a paper-like reading experience that’s easier on the eyes. This allows users to comfortably read study materials, books, and other documents without discomfort. Additionally, the Honor Pad X8a holds dual certifications from TUV Rheinland for low blue light and flicker-free performance, ensuring optimal eye safety.

Powered by the Snapdragon 680 processor, the Honor Pad X8a delivers smooth and efficient multitasking, enhanced by RAM Turbo X, which keeps your favorite apps running seamlessly in the background. To further boost productivity, the X8a supports multi-window functionality, allowing users to work across multiple apps simultaneously. With Magic OS 8.0, the tablet enables effortless synergy between smartphones and tablets, allowing seamless file synchronization between devices. This ensures continuous app usage across connected devices, providing users with a fluid, uninterrupted experience.

The post Honor Unveils Pad X8a Nadal Kids Edition with Protective Case and Parental Guidance appeared first on newsmantra.in l Latest news on Politics, World, Bollywood, Sports, Delhi, Jammu & Kashmir, Trending news | News Mantra.