“Premier Tier status reflects Hexaware’s expertise in using AWS services to deliver AI-first, cloud-native modernization of complex estates consistently with guaranteed outcomes,” said Apurva Kadakia, Global Head of Cloud & Strategic Partnerships, Hexaware. “Certified delivery teams, the Amaze® modernization platform, and industry playbooks move programs from discovery to production on clear timelines and defined economics, strengthening data foundations and improving service levels.”

Hexaware earned the Premier Tier Services Partner status after a rigorous AWS review backed by advanced accreditations, certifications, sustained capability investment, and a multi-year record of customer delivery at scale. AWS-trained, certified consultants lead the practice, supported by strong project management and professional services expertise.

Hexaware’s AWS practice covers large-scale migration, renewal of applications and data platforms, advanced analytics, and disruptive industry-aligned cloud solutions. The Amaze® platform supports assessment, planning, and execution to reduce complexity and time to value. Capabilities are reinforced by AWS designations, including the AWS Data & Analytics Competency, the AWS Migration and Modernization Competency, and multiple AWS Service Delivery validations.

As an AWS Premier Tier Services Partner, Hexaware provides structured engagement models that cover assess, plan, migrate, and run; establishes governed data layers for reliable decision making; and applies consistent architecture, security, and cost disciplines. Enterprises gain predictable delivery, clearer total cost of ownership, and durable operational performance on AWS.

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Bengaluru, August 19, 2025: Hexaware Technologies, a global provider of IT services and solutions, has launched Agentic Academy in partnership with upGrad Enterprise, the corporate skilling division of upGrad, to prepare its global workforce for the next evolution in enterprise AI: Agentic systems. Building on two years of investment in generative AI skilling, during which 95 percent of employees have received training in GenAI fundamentals and advanced concepts through ongoing programs, the initiative now focuses on developing specialized expertise in Agentic AI.

Agentic systems—autonomous, intelligent software agents that plan, act, and adapt in real time—are rapidly changing how work is designed and delivered. From automation to orchestration, they are redefining roles across the enterprise and demanding new skills beyond traditional development and delivery. As enterprises adapt to these shifts, the ability to train teams in next-generation capabilities is becoming a competitive necessity.

Agentic Academy is Hexaware’s answer to that shift, combining structured, role-based learning with practical applications. It’s a forward-looking initiative designed not only to equip teams for what’s next, but to move beyond legacy approaches to transformation. Hexaware aims to onboard a majority of its delivery and engineering teams through the Academy over the next few months, as it expands its Agentic service offerings across industries. Achieving this scale of adoption calls for a trusted learning partner with proven expertise in delivering enterprise-ready programs.

The program pedagogy and custom training content have been co-designed with upGrad Enterprise, leveraging its expertise in instructional design, subject matter expert networks, and outcome-focused learning models. This approach ensures the training fits Hexaware’s unique context, aligning with workforce, customer, and business priorities.

“Agentic technologies are becoming fundamental to how enterprises operate,” said Vinod Chandran, Chief Operating Officer, Hexaware. “Agentic Academy ensures our people are equipped not only to use these systems but to lead engagements built around them.”

The program is organized into three distinct categories:

·         Builder. AI: for developers and engineers building agent architectures from the ground up, with emphasis on orchestration, tool integration, and safety protocols.

·         Collaborator.AI: for teams adapting and customizing open-source or platform-based agent solutions within client environments.

·         Manage.AI: for delivery and operations leaders managing agent-human interaction, quality assurance, and real-time monitoring.

Regardless of the learning path, each role benefits from the same integrated approach to content and certification delivery. Each path is curated and delivered via upGrad’s Enterprise platform, combining content, labs, and certifications within the flow of work. “We’re moving from automation to intelligent orchestration, where agents collaborate, decide, and deliver outcomes. This shift is redefining roles and creating demand for Agentic expertise. Our goal is to equip talent to lead real-world Agentic assignments with confidence and capability,” said Satyajith Mundakkal, Chief Technology Officer, Hexaware.

This vision is already translating into tangible results. Participants from the initial batches are engaging in live Agentic assignments, and additional learning tracks are underway.

“For such a large-scale delivery transformation, enabling a hybrid workforce of humans and agents to deliver shared outcomes, rapid talent transformation is imperative,” said Satyendu Mohanty, EVP & Global Head – Talent Management, Hexaware. “Agentic Academy enables a common language, shared fluency, and real capability across roles. That’s what turns a technology trend into a sustained workforce advantage.”

That commitment to building a scalable, future-ready workforce is shared by Hexaware’s learning partner. Srikanth Iyengar, Chief Executive Officer, upGrad Enterprise, added, “As Agentic systems reshape enterprise operations, the real differentiator will be how quickly organizations can translate that shift into customer impact. At upGrad Enterprise, our experience in workforce transformation and learning design allows us to build agile, real-world solutions at scale. This program is a reflection of that approach—practical, outcome-driven, and built for deployment from day one.”

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With over 25 years of experience in the healthcare and life sciences industry, Shantanu brings deep domain expertise and a proven track record of building high-performing teams, driving strategic growth, and leading complex client transformations. Prior to joining Hexaware, he served as Executive Vice President at HCLTech, where he led the Healthcare vertical during one of the industry’s most disruptive periods and played a pivotal role in expanding business in the Americas.

At a time when AI is reshaping everything from drug discovery to diagnostics and preventive care, Shantanu’s appointment underscores Hexaware’s commitment to delivering real-world impact. With AI and data at the core, Hexaware is focused on helping clients enhance patient outcomes, accelerate innovation, and drive operational efficiencies — critical pillars shaping the future of healthcare.

R Srikrishna, CEO of Hexaware, said, “We’re excited to have Shantanu join Hexaware at a time of exciting momentum in our Healthcare, Life Sciences, and Insurance business. His leadership and deep market knowledge will be instrumental in helping our clients navigate the next era of digital health, patient-centric care, and AI-powered innovation.”

Commenting on his appointment, Shantanu Baruah said, “I’m delighted to join Hexaware and lead the next phase of growth in the H&I vertical. The industry is at an inflection point, and Hexaware’s agile culture, customer-first mindset, and AI-led and human intelligence perfected approach make it ideally positioned to partner with clients in delivering better outcomes.”

Shantanu holds a master’s degree in computer applications and a bachelor’s degree in zoology, a combination that brings both technical and scientific perspectives to his leadership. This appointment reflects Hexaware’s continued focus on strengthening domain leadership and scaling vertical-centric growth to address the evolving needs of global clients.

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