Commuters who wish to participate in the Survey can visit DMRC’s official website www.delhimetrorail.com  and submit their inputs by clicking on the given links placed on the home page of the website. The Survey form will be available in both English and Hindi. The survey includes seven (07) topics on which the feedback is sought.

The survey links on all the topics will be available on DMRC’s website for one month only, for filling up by the participants. The survey will conclude after one month i.e 14^th August, 2025 (Thursday).

Commuters will be able to give their feedback on important aspects of Metro functioning such as:

·         Availability & Accessibility

·         Facilities offered to customers

·         Information

·         Quality of Services

·         Customer Services

·         Outside Metro Area

·          Security, Safety & Comfort

Delhi Metro is organizing this survey to find out what passengers think of the services being provided to the passengers. The results of the survey will be helpful for assessing and making necessary improvements in various components of the Metro facilities and services based on the feedback received.

The post DELHI METRO TO CONDUCT 11th ‘CUSTOMER SATISFACTION SURVEY’ FROM 15th JULY  (TUESDAY) TO 14th AUGUST (THURSDAY) 2025 appeared first on newsmantra.in l Latest news on Politics, World, Bollywood, Sports, Delhi, Jammu & Kashmir, Trending news | News Mantra.

The primary aim of this survey is to know what the Metro commuters think about various aspects of Metro operations, including feedback/suggestions on improving the quality of service.

Commuters who wish to participate in the Survey can visit the DMRC’s official website www.delhimetrorail.com and submit the Survey online by clicking on the given links. The survey forms will be available in both English and Hindi.

Commuters can give their feedback on all the important aspects of Metro functioning such as:

• Availability
• Accessibility
• Ease of Use
• Information Prior of Travel
• Information during Travel
• Reliability
• Customer Care
• Comfort
• Crowding
• Security
• Overall Satisfaction

Members of the COMET group across the world are participating in this survey to find out what their passengers think of the service they provide. The results of the survey will help them to learn best practices which are admired by the commuters and work towards giving customers even better service.

The post CUSTOMER SATISFACTION SURVEY FROM 22nd APRIL (TUESDAY) TO 19th MAY,2025 (MONDAY) appeared first on newsmantra.in l Latest news on Politics, World, Bollywood, Sports, Delhi, Jammu & Kashmir, Trending news | News Mantra.