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Government Launches ‘Samadhan Didi’ AI Chatbot to Simplify Public Grievance Redressal

Newsmantra — Mon, 01 Jun 2026 10:19:23 +0000

NEW DELHI. In a major step towards inclusive digital governance, the Centre has launched ‘Samadhan Didi’, an Artificial Intelligence (AI)-enabled voice chatbot integrated with the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Unveiled by Union Minister of State for Personnel Jitendra Singh, the initiative aims to make the public grievance mechanism more accessible and citizen-friendly. The AI-powered chatbot allows users to lodge complaints through simple voice interactions, eliminating the need for extensive typing or navigating complex government portals.

Designed to bridge language and digital barriers, Samadhan Didi supports all 22 scheduled Indian languages, with several regional dialects set to be added. The chatbot can understand citizens’ concerns, ask follow-up questions, and automatically route complaints to the appropriate department, reducing bureaucratic hurdles. The initiative is expected to particularly benefit rural residents, senior citizens, and semi-literate users by providing a conversational and approachable platform, ensuring that the benefits of digital governance reach even the last mile.

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National Summit Explores New Ways to Improve Government Performance

Newsmantra — Tue, 19 May 2026 08:03:15 +0000

NEW DELHI. The Department of Personnel and Training (DoPT), along with the Capacity Building Commission (CBC), recently hosted a virtual National Departmental Summit. The event focused on moving from traditional training methods to performance-linked governance. Union Minister of State Dr. Jitendra Singh attended as the Chief Guest and spoke to senior officers from various States, Union Territories, and Administrative Training Institutes. In his address, he highlighted the government’s strong commitment to civil services reforms through initiatives like Mission Karmayogi and the iGOT Karmayogi digital learning platform.

The summit began with a welcome address by DoPT Secretary Ms. Rachna Shah, followed by a special address from CBC Chairperson Smt. S. Radha Chauhan. The discussions centered on building a future-ready governance system by continuously improving the skills of government officials. By connecting workplace training directly with performance and accountability, the initiative aims to create a more efficient, responsive, and citizen-centric administrative system across India.

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Over 10.5 Lakh Government Employees Trained Under Rashtriya Karmayogi Jan Seva Programme

Newsmantra — Wed, 11 Feb 2026 09:24:15 +0000

NEW DELHI. The Capacity Building Commission on Tuesday concluded Phase-II of the Rashtriya Karmayogi Large Scale Jan Seva Programme, aimed at strengthening citizen-centric governance across the country. Designed to instil a deeper sense of Seva Bhav (spirit of service) and Svadharma (duty aligned with personal purpose) among government servants, the initiative focuses on behavioural transformation and service-oriented administration. According to a statement issued by the Ministry of Personnel, Public Grievances and Pensions, around 10.5 lakh government employees have been trained nationwide under the interactive programme.

Highlighting the outcomes of Phase-II, the Ministry said the programme has created a strong national training ecosystem, including 822 Lead Trainers and over 16,000 Master Trainers. These trainers have been equipped with facilitation skills based on adult-learning principles and activity-based methodologies, enabling them to further scale up capacity-building efforts within government departments. The initiative forms a key pillar of the broader civil services reform agenda under Mission Karmayogi, aimed at building a future-ready, accountable and responsive administrative framework.

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Good Governance Day Celebrated with Focus on Leadership and Capacity Building

Newsmantra — Tue, 30 Dec 2025 09:22:14 +0000

JAIPUR. Good Governance Day was celebrated in Jaipur with a focus on strengthening leadership, institutional integrity and governance capacity. Dr. R. Balasubramaniam, Member (HR), Capacity Building Commission, delivered the keynote address in the presence of Rajasthan Chief Minister Shri Bhajan Lal Sharma, Deputy Chief Ministers Smt. Diya Kumari and Dr. Prem Chand Bairwa, and Chief Secretary Shri V. Srinivas. Senior officers from across the state administration also attended the event.

Discussions centred on improving citizen outcomes through effective leadership and robust public institutions, reflecting a shared commitment to strengthening governance systems.

Separately, the Quality Council of India conducted an exclusive training session for the third batch of the Rashtriya Karmayogi – Large Scale Jan Seva Programme at 1QCI. The programme, under Mission Karmayogi, aims to build agile, citizen-centric and future-ready competencies among public service leaders, guided by the spirit of Sewa Bhav.

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REC Officers Trained Under Rashtriya Karmayogi Programme

Newsmantra — Tue, 16 Dec 2025 10:56:12 +0000

NEW DELHI. Shri Irfan Rashid of CC Professionals conducted a Rashtriya Karmayogi (iGOT) training programme for 30 officers at the REC Limited Corporate Office. The session focused on strengthening institutional and individual capacities, with emphasis on citizen-centricity, digital proficiency and role-based learning. Through interactive discussions, participants explored practical ways to apply iGOT modules in their daily work to enhance governance effectiveness and service delivery.

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