In an another development , DMRC has been honoured today with two Gold Awards: first, in the category ‘Smart Mobility & Transport Transformation’ for  its initiative “DMRC’s Smart Transportation Solution: Integrated, Digitalized and MaaS”; and second, in the category ‘AI & Data Analytics for Public Good’ for

“Advancing Predictive Maintenance and Intelligent Asset Management through Digital Transformation” at the Economic Times GovTech Awards 2026.. The awards were received by Shri Manuj Singhal, Director (Infrastructure) during a ceremony at  New Delh

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Among the key initiatives is “Ask CHETNA” (Chatbot for Efficient Travel and Navigation Assistance), a conversational AI platform built on a BharatGPT-powered agentic AI stack with sovereign architecture. The chatbot offers secure, India-hosted services including journey planning, fare information, real-time updates and ticket booking through web and mobile platforms. DMRC is also modernising its Complaint Management System by integrating AI for faster grievance redressal. In the first phase, written complaints are being automated to reduce handling time and improve transparency. In the next phase, an AI-powered voice bot will be deployed on helpline 155370 for real-time complaint registration with provision for human escalation in complex cases.

Additionally, DMRC has introduced AI-based monitoring systems for the health of its Overhead Equipment (OHE) network. The Pantograph Collision Detection System (PCDS), deployed on Red, Yellow and Blue Lines, uses sensors installed on train pantographs to detect wire alignment issues and hard points. AI-based video analytics has also been implemented on the Pink and Magenta Lines to analyse footage captured from trains and automatically identify anomalies. These measures are aimed at ensuring safer, more reliable and technology-driven metro operations in the national capital.

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