NEW DELHI. In a significant move to enhance consumer protection in digital banking, the Reserve Bank of India (RBI) has proposed a new framework that mandates compensation of up to ₹25,000 for customers affected by digital frauds resulting from security lapses or delayed responses by financial institutions. Moving away from the traditional ‘Caveat Emptor’ approach, the proposed guidelines introduce greater accountability for banks and NBFCs, requiring them to implement robust multi-factor authentication and respond promptly to fraud alerts. The framework includes provisions for automatic compensation through a “Fast-Track Reversal,” where the disputed amount is credited back to the customer’s account during investigation, provided there is no gross negligence by the user. Additionally, it aims to standardize liability clauses such as ‘Zero Liability’ and ‘Limited Liability’ to facilitate easier recovery of funds for victims of larger frauds, thereby strengthening consumer confidence in digital banking safety.
RBI Fraud Compensation 2026: Up to ₹25,000 Refund for Bank Digital Frauds
