GAIL (India) Limited took a major step towards complete digitization, centralization and automation of its payment processes with the inauguration of its first state-of-the-art centre for Vendor Invoice Management (VIM) – Shared Service Centre (SSC) which has been partnered with IBM Consulting.
Titled ‘SARATHI’, the centre is a modern facility that will serve as a pan-India hub for processing and managing vendor invoices. The GAIL centre went live with SAP-OpenText’s Vendor Invoice Management.
Speaking at the inauguration of the centre, Shri Sandeep Kumar Gupta, CMD, GAIL said the company is playing a pivotal role in developing the Indian economy and is positioning itself to remain competitive and succeed in today’s digital world. We believe this transformational program will bring significant benefits to our business and its related stakeholders,” Shri Gupta said.
Shri R K Jain, Director (Finance), GAIL said “the Shared Service Center – ‘SARATHI’, Supplier Portal – ‘SPARSH’ and ‘ASHA’ are key initiatives for us to consolidate operations from across GAIL. This will enable us to operate on one standardized platform while driving efficiencies across the Finance operations and enhancing vendor experiences.”
The SSC is staffed by a team of highly skilled accounts payable team of GAIL & employees from IBM Consulting’s Business Process Operations who will be responsible for receiving and processing vendor invoices using the advanced technologies and automated workflows to ensure invoices are processed accurately and efficiently.
SARATHI has helpdesk for resolution of vendor queries which operates in two channels: one through dedicated telephone no. (0120-4446060) and dedicated email: VIMHD@gail.co.in. The Centre is future ready and scalable, enabled to handle an increasing volume of invoices as high as 400 invoices per day or one lakh invoices in a year as its operations grow.
